Cancellation & Refund Policy
Transparent terms so you can book with confidence. We keep things fair and straightforward.
Last updated: October 22, 2026
Cancellation Terms
Free Cancellation
Cancel 7 days or more before your pickup and it's free: we refund your 50% deposit in full.
50% Refund
Cancel less than 7 days but at least 24 hours before your pickup and we refund 50% of your deposit. Refunds will be processed within 5–7 business days via the original payment method.
Last-Minute & No-Show
No refund will be provided for cancellations made within 24 hours of your pickup time, or in the event of a no-show.
Boat tickets are non-refundable. On Nusa Penida and other tours that include a boat, boat tickets already bought for you can't be refunded. The tiers above cover your car, driver and guide.
Quick Summary
| Cancellation Timing | Deposit Refund |
|---|---|
| 7 days or more before pickup | Full refund |
| 7 days to 24 hours before pickup | 50% refund |
| Less than 24 hours before pickup | No refund |
| No-show | No refund |
Itinerary Changes
Please inform us at least 24 hours before your trip if you need to make any changes to your itinerary; changes are free up to then. This allows us to adjust the schedule based on vehicle and driver availability.
Changes requested less than 24 hours before your trip may not be possible to accommodate.
Cancellation by Bali Nusa Transport
In the rare event that we must cancel your booking due to severe weather, natural disaster, or other circumstances beyond our control, you can choose to reschedule your trip at no extra cost to a date that works for you, or get a full refund of everything you've paid.
How to Cancel or Make Changes
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Have questions about our policy? Our team is here to help. Reach out anytime via WhatsApp.